"What is your cancellation policy?",

We kindly request at least 24 hours' notice for any cancellations or rescheduling. Cancellations made less than 24 hours in advance may incur a fee equivalent to 50% of the service cost. For recurring clients, we offer flexible rescheduling, so please reach out and we’ll do our best to accommodate.

How far in advance do I need to book?",

We recommend booking at least 24 hours in advance to secure your preferred time; however, we’ll do our best to accommodate same-day requests when possible. Early booking ensures the best selection of time slots.

"Do you offer one-time or recurring services?",

We offer both One time as well as recurring services.

"Are there any hidden fees I should know about?",

We believe in complete transparency—our quotes are provided before any service, so you’ll always know the exact cost upfront. No hidden fees, no surprises.

Additionally, If we encounter an unexpected need for additional services, we will contact you first and get your approval before proceeding—ensuring everything stays clear and agreed upon, with no hidden costs.

"What should I do to prepare for a cleaning?",

To help us provide the best service, please pick up any personal items or clutter from the areas we’ll be cleaning. If you have specific instructions or special requests, feel free to let us know in advance. This will help us work efficiently and leave your space spotless.

Additionally, If you have pets, please make sure they’re in a safe area or let us know if they need special attention—this helps us avoid any disruptions during the cleaning.

"Do you have insurance or are you bonded?" 

For your peace of mind, we are fully insured and bonded, so you can trust us to keep your home or business safe and protected.

We hope these help to address a lot of those practical concerns you may have.